Contact & FAQ

Frequently Asked Questions

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Derma Rollers

What's the difference between the 0.5mm and 1.5mm derma roller?

The 0.5mm (Blue) is designed for beginners and targets the upper dermis — ideal for fine lines, pore minimizing, serum absorption, and general skin glow. You can use it every 1–2 weeks with minimal discomfort.

The 1.5mm (Gold) reaches the deep dermis and is designed for experienced users targeting hair regrowth, beard growth, deep scars, and stretch marks. Use it every 3–4 weeks. Numbing cream is recommended.

Shop 0.5mm | Shop 1.5mm | Get both (save 17%)

Does microneedling hurt?

With the 0.5mm roller, most people feel a light prickling sensation — not painful at all. One of our first-time customers described it as: "I didn't use any numbing cream... the roller is smooth and the handle is great."

The 1.5mm roller is more intense, especially on the scalp. We recommend applying a lidocaine-based numbing cream 20–30 minutes before your session.

How often should I use my derma roller?

0.5mm: Every 1–2 weeks. Your skin needs time to complete its collagen-building cycle between sessions.

1.5mm: Every 3–4 weeks. The deeper penetration creates more significant micro-injuries that require a full healing cycle. Over-rolling can damage your skin — more is NOT better.

Does the derma roller work for hair growth?

Yes — and the evidence is strong. A 2013 clinical study found that microneedling combined with minoxidil produced significantly better hair regrowth than minoxidil alone. The micro-injuries activate stem cells around hair follicles and increase blood flow to the scalp.

We recommend the 1.5mm roller for hair regrowth, used every 3–4 weeks. Many customers combine it with topical minoxidil for best results.

Read more: Derma Roller for Hair Growth: Does It Really Work?

Does it work for beard growth?

Absolutely. Microneedling activates dormant hair follicles in the cheek and jawline area. Many of our male customers use the 0.5mm roller 1–2 times per week combined with beard growth oil. As one verified customer put it: "Was skeptical but it works — noticing a more full beard only after a few weeks use."

How do I clean and sterilize my derma roller?

Before and after every use: soak the roller head in 70%+ isopropyl alcohol for 5–10 minutes. Let it air dry on a clean paper towel, then store in the provided sanitized case. Never share your roller with anyone. Replace your roller every 3–4 months.

When will I see results?

Weeks 1–2: Smoother skin, better serum absorption, healthy glow. Month 1: Smaller pores, more even texture. Months 2–3: Visible reduction in scars and fine lines, hair follicle activation. Months 3–6: Significant collagen remodelling, noticeable hair regrowth. Consistency is key.

La Beaute Electric Gua Sha

What are the 3 modes and what does each one do?

Mode 1 — Warm & Red: Heating (40–45°C) + Red LED (622nm) + Vibration (12,000 RPM). Boosts circulation, stimulates collagen, enhances product absorption.

Mode 2 — Cool & Blue: Cooling (13°C below ambient) + Blue LED (465nm) + Vibration. Reduces puffiness, soothes inflammation, tightens pores. Auto-shuts off after 3 minutes for safety.

Mode 3 — EMS & Purple: Microcurrent (30Hz, 0.05–1.2A) + Purple LED (400–435nm). Sculpts jawline, lifts sagging skin, tones facial muscles.

Is the EMS microcurrent safe? I can feel a strong tingling.

Yes, completely safe. La Beaute operates at 3.7V with current between 0.05–1.2A — well within the safe range for cosmetic EMS devices. The tingling sensation means the microcurrent is working to stimulate your facial muscles. The intensity varies by skin type and thickness.

Tips for comfort: Apply a water-based serum before using EMS mode — this improves conductivity and makes the sensation more even. If using on dry skin, the current may feel more concentrated and intense. Ensure the silver EMS conduct strip on the blade head is touching your skin.

Why does the cooling mode shut off after 3 minutes?

This is a built-in safety feature. Prolonged cold exposure can irritate sensitive skin. We recommend waiting 10 minutes between cooling sessions for optimum results. You can use the device again immediately — just press the button to restart Mode 2.

How do I charge La Beaute? How long does the battery last?

La Beaute charges via USB-C (cable included). When charging, a red light flashes slowly. When fully charged, the light turns solid blue. The 1000mAh battery lasts through multiple treatment sessions on a single charge.

How do I clean the device?

Wipe the treatment head with a soft cotton swab or cloth after each use. Do NOT use alkaline lotions, essential oils, nail varnish remover, or solvents to clean it. Do NOT immerse the device in water — it is not waterproof.

Bian Stone Gua Sha & Face Roller

What's the difference between bian stone and jade or rose quartz?

Jade and rose quartz are single-mineral stones. Bian stone contains 40+ beneficial minerals (calcium, iron, magnesium, and trace elements) formed by a meteorite impact 65 million years ago. Bian stone also naturally emits negative ions, ultrasound pulsation, and far-infrared waves — therapeutic properties that jade and rose quartz simply don't have.

Think of it this way: jade is a beautiful stone, but bian stone is a healing mineral complex.

My bian stone has color variations — is it authentic?

Yes! Natural colour variations, veining, and unique patterns are signs of authenticity. Each piece of bian stone is unique because it's a natural mineral, not manufactured. If your stone looks perfectly uniform, that would actually be a sign it's fake.

Orders, Shipping & Returns

Do you ship across Canada?

Yes! We ship coast to coast across Canada. Orders over $50 qualify for free standard shipping. Standard delivery takes 5–10 business days depending on your location.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, contact us at support@skingenie.ca within 30 days of delivery and we'll arrange a return or exchange. Products must be in unused or gently used condition.

Are your products certified safe?

All Skin Genie products are CE & ROHS certified, meeting international safety and quality standards. La Beaute also includes a 1-year warranty. Our products are cosmetic skincare tools designed for at-home use.

I have a question not listed here — how do I reach you?

Email us at support@skingenie.ca — we typically respond within 24 hours on business days. You can also reach us through the contact form below.

Still Have Questions?

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